HOMEO DIGITAL

Privacy Policy

How HOMEO DIGITAL collects, uses, protects and retains personal information.

HOMEO DIGITAL PRIVACY POLICY

Privacy Policy

Welcome to HOMEO DIGITAL. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, handle, secure, and process your data when you visit our website, register an account, consult a practitioner, or order electro-homeopathy medicines.

By utilizing our platform, you explicitly consent to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

1. Legal Compliance Mandate

This policy is structured to comply with:

  • The Bangladesh Personal Data Protection Act, 2026 (PDPA Law 63 of 2026)
  • The General Data Protection Regulation (GDPR) for visitors or users residing in the European Economic Area (EEA).

Under the Bangladesh PDPA 2026, HOMEO DIGITAL acts as the Data Controller (Data Fiduciary) for information processed through this ecosystem.

2. The Data We Collect and How We Use It

We separate the collection of your data based on your specific user interaction or account type on the platform.

A. Patient Data

  • Account and Identity Data: Full name, date of birth, gender, contact number, billing address, and home delivery address for delivering specialized electro-homeopathy medicine packages.
  • Sensitive Health Data: Medical history records, symptoms, uploaded laboratory reports, physical diagnostic details, past consultation logs, and digital prescriptions generated by our verified doctors.
  • Purpose: To facilitate medical appointments, enable remote clinical diagnosis, generate legal digital prescriptions, and securely package and fulfil non-alcoholic medicine orders.

B. Medical Practitioner or Doctor Data

  • Professional Registration and Identity: National medical registration number, certification documents, academic degrees, clinic details, and identification records required for vetting.
  • Financial and Pro Account Data: Transaction IDs, billing addresses, and subscription details related to upgrading to a Pro Doctor account.
  • Purpose: To verify professional credentials before granting prescribing access, display profiles publicly within our countrywide doctor directory, and process monthly or annual subscription fees.

C. General Visitors and Students

  • Technical Log Data: IP addresses, browser variants, device hardware fingerprints, directory search history, and page-interaction metadata.
  • Purpose: To monitor operational safety, prevent automated system scraping, optimize performance, and manage digital-library search traffic.

3. Legal Ground for Processing Sensitive Health Data

Under Section 23 of the Bangladesh PDPA 2026 and Article 9 of the GDPR, processing Sensitive Personal Data, including health and medical records, requires elevated safeguards.

  • HOMEO DIGITAL will never process or access patient health charts without explicit, unambiguous, and active consent.
  • When a patient schedules a remote appointment or accepts a digital prescription, the patient grants immediate and revocable permission to the selected verified doctor to view the medical profile solely for medical analysis.

4. Data Sharing and Third-Party Disclosure

We do not sell, trade, or rent personal data to third parties. We share data only when necessary to operate our healthcare services.

  • Verified System Doctors: Registered doctors may access the medical profiles of patients who book consultations with them.
  • Laboratory and Production Units: Internal distribution systems may access medicine details to prepare non-alcoholic electro-homeopathy formulas.
  • Delivery and Courier Partners: Local logistics providers may receive your name, delivery address, and telephone number to fulfil medicine shipments.
  • Legal Requirements: We may disclose relevant records or tracking logs when required by law or by an authorized law-enforcement or government authority in Bangladesh.

5. Data Sensitivity and Security Safeguards

HOMEO DIGITAL implements technical and organizational safeguards to protect clinical and personal data.

  • Data Isolation: Customer health charts, clinical intake information, and digital prescription files are isolated from standard operational metrics.
  • Encryption Standards: Incoming data transmissions are protected using Secure Socket Layer and Transport Layer Security technologies (SSL/TLS).
  • Data Residency: Where required by applicable law, restricted health registries or synchronized records may be stored or served through secured cloud infrastructure located within Bangladesh.

6. Mandatory Retention Regulation

In accordance with applicable data-retention and record-keeping requirements, HOMEO DIGITAL will preserve, track, and secure relevant user communications, records, and data structures for a statutory period of at least five years from the date of creation or account closure.

Following the applicable retention period, data will be permanently deleted or fully anonymized, unless continued retention is required by law.

7. Your Data Privacy Rights

As a data owner, you may exercise rights concerning your information under applicable data-protection laws, including the PDPA 2026 and GDPR.

  • Right to Access and Portability: You may request a physical or digital copy of the personal records we hold about you.
  • Right to Correction: You may update or correct incomplete or inaccurate information through your profile dashboard, where available.
  • Right to Withdraw Consent or Request Erasure: You may withdraw your consent or request deletion of your profile. Historical clinical data connected to official medical transactions may, however, be retained for the legally required minimum period.

To exercise these rights, users must submit a formal written request to our appointed Data Custodian.

8. Cookies Policy

We use standard operational cookies to keep users authenticated within their account panels, maintain browsing sessions, and collect general interaction statistics.

You may disable cookies through your browser settings. However, disabling cookies may prevent certain interactive HOMEO DIGITAL features from functioning correctly.

9. Amendments to This Policy

We reserve the right to modify this Privacy Policy when necessary to reflect changes in technology, platform functionality, business operations, or applicable legal requirements.

When material changes are made, we may notify users through a notice banner, account notification, email, or another appropriate communication method.

10. Contact Our Data Protection Office

For operational questions, data-access requests, or privacy compliance inquiries, please contact our Chief Data Officer or Data Custodian.

Questions may also be submitted through the HOMEO DIGITAL contact form.