Cookie Policy

Cookies are small text files stored on your computer, smartphone, tablet, or other device when you visit a website. Cookies help websites remember information about your device, preferences, login session, and interactions.

Cookies may be temporary or persistent. Temporary cookies, also known as session cookies, are normally deleted when you close your browser. Persistent cookies remain on your device until they expire or are manually deleted.

HOMEO DIGITAL may use cookies and similar technologies to:

• Keep users securely signed in to their accounts;
• Maintain appointment, consultation, and medicine-order sessions;
• Remember language, accessibility, and display preferences;
• Protect accounts against unauthorized access and fraudulent activity;
• Remember items temporarily added to an order or application form;
• Improve Platform performance, functionality, and reliability;
• Understand how visitors navigate and use the Platform;
• Identify technical errors and improve user experience; and
• Record and manage users' cookie-consent preferences.

A. Strictly Necessary Cookies

Strictly necessary cookies are required for the Platform to operate securely and correctly. They may support account authentication, session management, security controls, form submissions, appointment bookings, shopping-cart functions, and cookie-consent settings.

These cookies cannot normally be disabled through our cookie-preference panel because the relevant Platform features may not function without them. You may still block them through your browser, but doing so may prevent parts of the Platform from working correctly.

B. Preference and Functionality Cookies

Preference cookies allow the Platform to remember choices you make, such as:

• Your selected language, including English or Bangla;
• Your preferred country or time zone;
• Accessibility and display settings;
• Previously selected search filters; and
• Other personalized Platform settings.

Disabling these cookies may result in reduced functionality or require you to re-enter your preferences during future visits.

C. Analytics and Performance Cookies

Analytics cookies help us understand how visitors use the Platform. They may collect information about page visits, navigation paths, approximate session duration, browser type, device category, error messages, and general interaction patterns.

We use this information to evaluate Platform performance, identify technical problems, and improve our services. Where required, analytics cookies will be activated only after you provide consent.

D. Security and Fraud-Prevention Cookies

Security cookies may help us detect suspicious login attempts, prevent automated abuse, protect forms, maintain secure sessions, and reduce the risk of fraud or unauthorized account access.

E. Third-Party and Embedded-Content Cookies

Certain Platform features may be provided through third-party services, such as:

• Online consultation or communication services;
• Video, map, document, or media-viewing tools;
• Payment-processing services;
• Courier or delivery-tracking services;
• Security-verification services; and
• Website analytics services.

These third parties may place or access cookies according to their own privacy and cookie policies. HOMEO DIGITAL does not directly control how third-party providers manage their cookies.

F. Advertising Cookies

HOMEO DIGITAL does not use advertising cookies to sell sensitive health information or medical records to advertisers.

Should advertising or promotional cookies be introduced in the future, they will be clearly identified and, where required, activated only after the user provides consent.

HOMEO DIGITAL does not intentionally store complete medical records, laboratory reports, consultation notes, or digital prescriptions inside browser cookies.

Medical information submitted through the Platform is managed separately through the relevant secured account, consultation, prescription, and record-management systems.

Cookie-based analytics should not be used to create advertising profiles based on a user's medical condition, symptoms, prescription history, or treatment information.

When you first visit the Platform, you may be shown a cookie notice or preference panel. Depending on the options available, you may:

• Accept all cookies;
• Reject optional cookies;
• Select individual cookie categories; or
• Continue using only strictly necessary cookies.

Optional cookies will not be activated before consent where prior consent is required by applicable law.

Your consent choice may be saved in a necessary cookie so that the Platform can remember your preference.

You may review or change your cookie preferences at any time through the "Cookie Settings" or similar option available on the Platform.

You may also withdraw consent by clearing cookies through your browser settings. Withdrawing consent does not affect the lawfulness of cookie-related processing performed before consent was withdrawn.

Most browsers allow you to view, block, restrict, or delete cookies. Browser controls differ depending on the browser and device being used.

You may usually manage cookies through the browser's privacy, security, site-data, or cookie settings.

Blocking all cookies may affect essential Platform features, including:

• Account registration and login;
• Doctor, student, or patient dashboards;
• Appointment booking and consultation sessions;
• Medicine-ordering functions;
• Form submission and document uploads;
• Language and time-zone preferences; and
• Security and fraud-prevention controls.

In addition to cookies, HOMEO DIGITAL may use similar technologies, including local storage, session storage, software development kits, pixels, tags, device identifiers, or server logs.

These technologies may support authentication, security, preference storage, performance monitoring, error detection, and Platform improvement. Where applicable, they will be managed consistently with this Cookie Policy.

Cookies are retained only for as long as reasonably necessary for their intended purpose.

Session cookies generally expire when the browser is closed. Persistent cookies may remain for a defined period unless deleted earlier by the user.

Cookie duration may vary according to the cookie's purpose, security requirements, consent status, and the settings applied by a relevant third-party service.

When you access an embedded or linked third-party service, that provider may collect information through its own cookies or similar technologies.

You should review the relevant provider's privacy and cookie policies before using the service. HOMEO DIGITAL is not responsible for third-party cookie practices that operate outside our direct control.

HOMEO DIGITAL may update this Cookie Policy to reflect changes in Platform features, cookie technologies, service providers, operational practices, or applicable legal requirements.

Material changes may be communicated through a Platform notice, cookie banner, account notification, email, or another appropriate method.

The revised Cookie Policy will take effect when it is published on the Platform unless a different effective date is stated.

For questions, requests, or concerns regarding this Cookie Policy, please contact:

• Entity: HOMEO DIGITAL
• Email: privacy@homeodigitalbd.com
• Support Line: +880 1705-040459
• Address: Narsingdi, Bangladesh

You may also submit an inquiry through the HOMEO DIGITAL contact form.